My Cart

S$0.00

Check Comparison
  1. What are the Shipping Fees?
  2. How can I track my order?
  3. What is the Delivery lead-time?
  4. My order is not here yet, what should I do?
  5. Non-delivery areas
  6. Can I change my delivery address?
  7. Do you ship internationally?
  8. Can I arrange to self-collect my order from your office?
  9. I have received a notification that my item is delivered when I did not receive the item? 
  10. Any Other Questions

1. What are the Shipping Fees?

For local delivery within Singapore Island, we charge a standard flat rate of S$50 shipping fees for orders below S$1000. For orders above S$1001, the shipping fees will be waived.

For international shipping, please contact us at +65 6222 5880 or email us at info@arvisual.com.sg to check on the shipping rates.

Back to Top


2. How can I track my order?

To track your order, please login to your account and check the status.

Status: Processing – We have received your order and are in the midst of processing your order.

Status: Complete – We have arranged the delivery out to you.

Back to Top


 

3. What is the Delivery lead-time?

For items with Ready stock, we aim to get your orders delivered to you within 2-4 working days.
For items with NO stock, we are sorry but we will have to check on the delivery lead-time and update you again.

Alternatively, please call out to our Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg to enquire on the lead-time before placing the online order.

Back to Top


 

 

4. My order is not here yet, what should I do?

You can login to your account and track the status of your order.
If the Status shows Complete, that would meant we have arranged the delivery out to you.

However, if you still did not receive the order, please call our Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg and we will assist on finding out where is your order. Please have the order number and/or invoice number ready when you call so our Customer Service team will be able to assist efficiently.


Back to Top


 

5. Non-delivery areas

We are sorry that as much as we would like to deliver your orders to you, we are unable to arrange deliveries to All Offshore islands in Singapore. (Some examples of offshore islands are Pulau Ubin, Pulau Tekong, Kusu Island, St. John’s island etc)
 

Back to Top


 

6. Can I change my delivery address? 

Please login to your account and check the status of your order. If the status still shows as “processing”, that means we have not arrange the delivery to you and you can still change your delivery address. 

Please call our Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg with the order number, so our Customer Service team will be able to assist on the change of delivery address.

Back to Top


 

7. Do you ship internationally?

Yes, we can arrange to ship internationally, provided the delivery destinations are serviced by couriers companies. However, the shipping rates for international shipments will vary accordingly to destinations. So if you require international shipping, please contact us at +65 6222 5880 or email us at info@arvisual.com.sg. We will check for the shipping rates and send you a separate quotation for it. 

Alternatively, if you have your own preferred shipping methods, you can notify us and we will arrange the order accordingly to your shipping method. For international orders, our payment methods are strictly on Bank Wire Transfer (Telegraphic Transfers) in Singapore Dollars (SGD) Currency.

Back to Top


 

8. Can I arrange to self-collect my order from your office?

Yes, of course you can!

You can collect your orders from our office from 9am to 5pm; Mondays to Fridays (Do note our office is closed on Weekends and on Singapore Public Holidays). 

Please inform us 1 working day in advance prior to your self-collection, so we can get the order ready for you. 

We are located at: 51 Bukit Batok Crescent, Unity Centre,  #03-01 Singapore 658077 

For more information, Please call our Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg  with the order number. 

Back to Top


 

9. I have received a notification that my item is delivered when I did not receive the item? 

You can login to your account and track the status of your order. If the Status shows Complete, that would meant we have arranged the delivery out to you. But if you received the notification stating that delivery is complete but you have not receive the item,  then please call our Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg immediately and we will assist on finding out where is your order. Please have the order number and/or invoice number ready when you call so our Customer Service team will be able to assist efficiently. 

In the mean-time, we suggest you to check with your family members and/or any other persons who might have received the parcel on your behalf and do login to your account to check that the delivery address provided is correct. 

Back to Top


 

 

10. Any other questions

Should you have any other questions on your ordering, you can call out to our friendly Customer Service team at +65 6222 5880 or email us at info@arvisual.com.sg.

We would be most happy to assist!

Back to Top